SeaChat Release History

11/21/2024 #

New Features and Improvements #

• Preferred and Enforced Response Languages: Users can now specify the language SeaChat should use in responses. With the preferred response language setting, SeaChat detects the user’s language and responds accordingly, defaulting to the selected language if it cannot determine the user’s language. With the enforced response language setting, SeaChat consistently responds in the selected language regardless of the user’s input.
• Hybrid Conversation Handling Mode: In Hybrid mode, users can now configure whether to allow customers to proactively request a live agent. If enabled, customers will see a “Talk to Human Agent” button in webchat or a quick action button in WhatsApp, Messenger, and LINE.
• Complete Form Message Configuration: Users can now configure the message sent after a user completes a form, such as “I agree to the Privacy Policy I just submitted.” in Webchat Widget Custom Form page.
• Voice Bot Filler Word Configuration: Users can now enable filler words in the voice bot for faster responses and adjust the probability of including filler words in its replies in Calls integration page and SeaX Calls integration page.

11/14/2024 #

New Features and Improvements #

• Button Display Limits on Messenger and WhatsApp: We’ve resolved an issue where exceeding the platform button limits on Messenger and WhatsApp caused display issues. Now, if the button count exceeds the limit, we will display only the maximum allowable number of buttons.
• Free Welcome Message and User Form: The welcome message and user form completion no longer count toward the monthly message quota. They are free.
• Enhanced Conversation Handling Mode Compatibility: Conversation Handling Mode now functions seamlessly across LINE, Messenger, and WhatsApp, besides Webchat. When you switch from any mode to Human Agent Only mode, all customer messages will be sent directly to your live agent. When switching to AI Agent Only mode, customer messages will be handled exclusively by your AI bot. Switching to Hybrid mode keeps the current conversation status unchanged, but your customers can change interaction modes by requesting to return to the AI agent or transfer to a human agent.

11/07/2024 #

New Features and Improvements #

• Custom GPT Tools Result Display Options: Users can now select how results from custom GPT tools appear in webchat — either displayed in cards or as plain text in the Edit Custom GPT Tools page.
• New SeaChat Conversation Handling Mode: Users can choose how chats with customers are managed, the three modes are:
  • Hybrid Mode: The AI agent handles interactions initially, but users can request a live agent transfer when needed.
  • AI Agent Only: The AI agent independently manages all chats.
  • Human Agent Only: Human agents handle all conversations exclusively, and this mode is LIFE-TIME FREE.
• Updated Webchat Menu Card Behavior for Text Messages: When users click on a menu card, the card name will be sent as a message from the user, and the bot will respond with the complete canned message stored within the card. The behavior for cards with URLs remains unchanged.

10/31/2024 #

New Features and Improvements #

• Automate Actions with Custom GPT Tools: This new feature enables the SeaChat AI agent to query a user’s API endpoint and perform custom actions based on defined conditions. GPT will trigger these actions automatically at the right time.
• “Memory” Renamed to “Extraction”: The “Memory” feature in the AI agent’s Advanced Settings page is now called “Extraction,” with no changes to its functionality.
• Enhanced Workspace List for Better Quota Management: Users will now see their workspace dashboard showing two lists of workspaces. One is Active Workspaces, which shows the number of workspaces created by the user (first number) and the workspace limit allowed under the user’s plan (second number). The other is Joined Workspaces, which displays workspaces owned by other users that the current user has joined.

10/17/2024 #

New Features and Improvements #

• Display Unread Conversation Count: Users will now see two distinct notifications in the conversation tab and they can hover over each conversation count to understand its purpose. The left number shows the total unread messages. The right number displays unread messages assigned specifically to the user, ensuring agents can easily identify their responsibilities at a glance.
• Enhanced AI Understanding with Postback Button Content: Your AI agent will now have access to the content of buttons clicked by your customers. This ensures that the AI agent can accurately respond to follow-up queries.
• Improved Customization Options for Webchat Forms and Menu Cards: Users can now customize the text display in the submit button in custom forms. Users also have options to enable menu cards to be always-on. Additionally, menu cards support sending a text to AI agent on click besides redirecting to an URL, and there’s now an option to remove pictures for menu cards.

10/15/2024 #

New Features and Improvements #

• Enhanced Upload Progress Indicator: We’ve improved the UI by adding upload progress indicators, allowing users to see exactly which URL or sitemap is being processed in real-time.
• SeaChat Widget and Mobile Layout Enhancements: When users click the webchat widget icon, the AI agent’s webchat will now open in full screen within the current tab. Additionally, layout issues on mobile screens have been resolved, ensuring the webchat is fully displayed in full screen on users’ phones.

10/03/2024 #

New Features and Improvements #

• Human-Agent Assignment: This feature introduces a streamlined interface that allows users to easily assign human agents to respond to customers. Additionally, a new filter has been added to help users quickly locate conversations that have been assigned to them.
• Billing Usage Page Enhancements: The Billing -> Usage page has been upgraded. Users can now see the model and usage information for text and voice messages.
• Conversation Title Consistency: The conversation title now consistently aligns with the user’s full name, ensuring greater accuracy in how conversations are displayed.
• Messenger Interaction Flow: It has been improved to ensure that a quick reply is sent after every message, resulting in smoother and more efficient communication.

09/27/2024 #

New Features and Improvements #

• AI Agent Time Awareness: For every message, the AI agent will now be aware of the current time, such as: “The current time is 9:41 AM, September 11, 2024, Wednesday, PST timezone.” This allows the AI agent to respond more accurately to user queries about business hours and other time-related questions.
• SeaX Integration Page Redesign: The SeaX integration page has been redesigned to enhance the user experience.

Bugfix #

• Webchat Icon Clickability: Fixed an issue where the webchat widget installation code caused the webchat icon to be unclickable.

09/20/2024 #

New Features and Improvements #

• Language Support: Added additional language support, including French, expanding the localization capabilities of SeaChat. This update enhances user experience for multi-language environments.
• Annual Payment Plan: Users can subscribe to a newly introduced annual payment plan, providing more flexible billing choices and the ability to save on long-term commitments.
• Export Conversation History: Users can now export their conversation history data for their own analytics or admin management purposes, offering more control over their communication data and insights.

Bugfix #

• Fixed Messenger Live Agent Transfer Issue: Resolved an issue with the Facebook Messenger live agent transfer quick reply button functionality, ensuring smooth transitions between AI and human agent responses.

09/11/2024 #

New Features and Improvements #

• Messenger Cards Support : You can now enhance user interactions on Messenger with buttons featuring canned messages and cards with images and buttons, offering a richer, more dynamic experience for your audience.
• Image Support Across Platforms: SeaChat Webchat, WhatsApp, and LINE integrations now support sending and receiving images, enabling more visual and engaging communication across all platforms.
• Analytics Page: Our new Analytics page is now available to all users. Easily track your AI agent’s activities and gain deeper insights into performance and interactions.
• Email Preferences for Human Agents: Human agents can now configure their email preferences to receive email notifications, ensuring a more customized and efficient workflow.

09/04/2024 #

New Features and Improvements #

• Enhanced Knowledge Base Search: The search functionality for existing knowledge base articles now uses the same strategy as RAG search method, improving search accuracy and efficiency.
• Support for WebP Format: You can now upload WebP format images to use as icons, allowing for more flexible image options.
• Google Calendar Integration: Users can now select which Google Calendar to book appointments, providing more control over scheduling.
• Customizable Webchat Widget Icon: You can now personalize your webchat widget by uploading any image as the widget icon, giving you more customization options.
• Simplified Webchat Widget Installation: The webchat widget installation code block has been updated in all integrations page. You can now easily copy and paste one code block to install multiple widgets to your integration channels.

08/28/2024 #

New Features and Improvements #

• Message Quota Management: Users can now set specific quotas in the Advanced Settings page for the number of chat and voice messages an AI agent can send.
• Enhanced SeaX Calls Integration Page: Features improved control over call speed and voicemail settings.
• Updated UI with New Tabs Style: Streamlined navigation with a fresh tabs design, enhancing user interface interaction.
• LINE Live Agent Message Cap Notification: Notifications are now sent in SeaChat when the message sent by live agent through SeaChat to LINE approaches LINE’s limit.
• Increased Character Limit for Agent Descriptions: Agent descriptions can now include up to 3000 characters, allowing for more detailed explanations.
• Simplified Onboarding Process: New users can build their first knowledgeable AI agent by uploading just a small file or a website URL.

08/21/2024 #

New Features and Improvements #

• Easily Copy KB ID: Now you can quickly copy the Knowledge Base ID from file’s right menu and use it as button content.
• Enforced Memory Fields Character Limit: Memory fields now have a strict character limit of 1024.
• Knowledge Base Quota Page: Introducing Quota page for knowledge base that helps you track and optimize your document and token usage efficiently.
• Updated Tab Styles: Enjoy a refreshed look with brand-new tab styles for a more intuitive and modern interface.

Bugfix #

• Correct Chat Participant Names in Emails: Fixed an issue where a random value was shown instead of the correct chat participant’s name in the “New message received” email.

08/15/2024 #

New Features and Improvements #

• Easy Agent Replacement: The new one-click feature in the agent management page simplifies version control and agent duplication, making the process more convenient.
• Improved Test AI Agent Access: The ‘Test AI Agent’ button has been relocated to the header for easier and more convenient access.
• Expanded Context Window: Open a 128K context window for advanced large language models such as GPT-4o, GPT-4o mini, and Mistral Large.
• Enhanced Button Content Management: Use the $KB_ID_ header and KB document IDs as button content for streamlined access to knowledge base articles directly through button interactions.

08/08/2024 #

New Features and Improvements #

• Introduced a Card-Style Agent Listing Page: Experience our newly designed layout for a more visual and organized way to browse agents.
• Added Model Switching Capability: Users can now switch between different large language models, including GPT-4o mini, GPT-4o, and Mistral Large, directly from the interface.
• Customizable Automatic Transfer Back to AI Agent: Automate the transfer back to the AI agent after a customizable minutes of inactivity from a live agent.
• Customizable “Live Agent Has Left the Conversation” Message: User can design the message that appears when a live agent exits the chat.
• Enabled Customization of Live Agent Transfer Phrases: Allow users to set specific phrases that trigger the seamless transfer of a conversation from the AI agent to a live agent.

08/01/2024 #

New Features and Improvements #

• Enhanced Widget Installation: Easily install multiple widgets for SeaChat AI Agent web chat, LINE, WhatsApp, and Messenger on your website by simply copying and pasting one code snippet.
• Improved Popup Window: Experience a more user-friendly popup window that helps you easily track when hit Knowledge Base quota limit.
• Enhanced Browser Notifications: New notifications on the browser tab make unread messages more noticeable.
• Advanced Twilio Call Settings: Configure speed adjustments for both inbound and outbound calls, with options for outbound voicemail to either send a customizable voicemail message or automatically hang up.

07/25/2024 #

New Features and Improvements #

• Knowledge base limitations: Upload limits are now tailored to specific plans, including restrictions on file size, file count, and token count.
• Improved Plan Downgrade Process: Users receive notifications advising them to remove excess agents, files, and workspace members. This allows for necessary cleanup before the downgrade takes effect.

07/19/2024 #

New Features and Improvements #

• Added support for playing and downloading audio recordings
• Premium Plan Feature: Option to enable Memory is only available for Premium Plan
• Premium Features Tips: New tips for managing multiple premium features, including adding additional members, AI agents, workspaces, memory, and setting up voice agents
• Plain text URLs are now clickable in webchat

07/11/2024 #

New Features and Improvements #

• Create workspace automatically when onboarding new users
• Allow Premium plan to hide Seasalt.ai SeaChat branding message in Agent design styles

07/04/2024 #

New Features and Improvements #

• Agent list page: To make the screen consistent, only display the first row of prompts.
• SeaChat landing page now supports Portuguese, Korean, Russian, Spanish, and Vietnamese.
• Added a new TTS voice for Chinese: Tongtong voice.

Bugfix #

• Fixed AI Agent design style cannot be saved bug.

06/26/2024 #

New Features and Improvements #

• Now users can create workspace in one click
• Label conversations with channel icon
• Improve the UI of Table upload options
• The number of free messages in the free plan has been revised to 100 messages life-time usage

06/13/2024 #

New Features and Improvements #

• Supports LINE card messages and button messages, enriching your conversations.
• Enhanced User Experience: Improved behavior of adding buttons to lists.
• Message Response Support: Supports URL and Markdown formats.

06/06/2024 #

New Features and Improvements #

• Interface Adjustment: Added design styles to AI Agent information, allowing you to better design the dialogue interface.
• New WordPress Integration: You can now deploy your AI Agent on WordPress.
• New MailerLite Integration: You can now sync contact information to MailerLite integration.
• New Integration Pages and Channel Design: Offers new integration options and improved channel designs.

Bugfix #

• Fixed Several Knowledge Base Errors: Including issues with deleting knowledge bases and document error messages.

05/30/2024 #

New Features and Improvements #

• Knowledge Base Files: Now you can directly overwrite files with duplicate names, making it easier to update documents.
• New Refresh Button for Chat Window: You can click the button to refresh the chat window when WebSocket is disconnected.

Bugfix #

• Bug Fixes in Workspace Creation: Errors encountered during workspace creation have been resolved.

05/24/2024 #

New Features and Performance Improvements #

• Database Update: Improved file naming in the database for better visibility of documents.
• Automatic Overwrite: When uploading files with duplicate names, you have the option to overwrite the existing files for updates.
• Optimized Database Switching: Enhanced the fluidity of switching databases.
• Customer Service Access: We have added a customer service portal on the left side of our service interface. If you have any questions, you can contact us anytime. Providing the best experience is our greatest motivation.
• Email Template Modification: For SeaChat emails, we’ve modified the email templates to simplify how you view your emails.

05/18/2024 #

New Features #

• Added mail language settings to make email notifications more readable (now you can receive chat email notifications from seachat@seasalt.ai).
• Introduced RAG (Retrieval-Augmented Generation) with new query modes, retrieval methods, and retrieval counts to enhance data retrieval and AI assistant response accuracy.
• Added automatic clearing of Memory information when a user clears a conversation.

New Features #

• Fixed issues with uploading CSV and Excel files, addressing upload failures and blank screen problems.
• Repaired missing Knowledge Base data and related answers.
• Fixed issues with reply messages containing broken links.
• Corrected strings and updated the use-case library.

05/02/2024 #

New Features #

• Upload Table Optimization: On the upload table page, users can now choose whether to upload each row in a table file as an individual Knowledge Base document or as a single file.
• Added Wix Channel: You can now deploy your Agent on Wix.
• Database Enhancement: Restructured Knowledge Base data for optimized data retrieval and interpretation.
• Interface Optimization for Shopify and Squarespace Channels: Enhanced user interface for more streamlined operations for these integrations.
• Automatically fill out bot description for the Survey use case.
• Fixed Live Agent Transfer Behavior in the Survey use case.

04/19/2024 #

New Features #

• Added Use Case Library Page: Makes it easier for you to create AI Agents efficiently.
• Access to customer email information: You can now quickly copy customer emails directly from the conversation history list.
• Updated WhatsApp/Messenger Setup Token Process: Improve the channel binding experience.
• Introduced “Memory”: Records key information from historical conversations. Paired with the Survey Use Case, it helps you research user needs and characteristics through dialogue.

04/09/2024 #

New Features #

• Added remove button for WhatsApp and Meta Facebook Messenger channels, allowing users to unlink accounts easily.
• Display the end user’s email upon completing the form, enhancing user tracking and engagement.

Bugfix #

• Fixed an error in the process of creating agents, streamlining agent creation.
• Resolved bugs related to editing agents, ensuring smoother modifications and updates.

04/02/2024 #

New Features #

• New portal for creating agents, simplifying the bot creation process.

Bugfix #

• Improved WhatsApp responses to reduce cases of incorrect or garbled replies.
• Enhanced AI Agent responsiveness, addressing issues of stalling or failure to respond.

03/28/2024 #

New Features #

• New Social Media Channels Supported: Added Meta Facebook Messenger and WhatsApp channels, expanding communication platforms for Agents.
• New Website Integration Support: You can use SeaChat on Shopify and Squarespace.
• New Use Cases: Introduced 5 new use cases, making Agent creation more convenient and focused.
• Login Process Optimization: Simplified registration with Google accounts.

Bugfix #

• Support for LINE stickers, enhancing the response experience for customers.
• Added /live_agent transfer feature in WhatsApp and Meta Facebook Messenger.
• Fixed incorrect Live agent status display.
• Corrected the issue where Live Agent sends incorrect messages.

03/14/2024 #

New Features #

Language Model Optimization:

• Upgraded SeaChat Agent model
• Enhanced appointment scheduling prompt improvements.

Bugfix #

• Fixed random language summaries.

03/07/2024 #

New Features #

• Knowledge Base: Now supports Video, Audio, and Spreadsheet files, enabling more comprehensive content sharing and collaboration.

Bugfix #

• Extended support for longer video and audio files, with a maximum duration of 15 minutes.
• Fixed bug in uploading spreadsheets.
• In members setting, payment no longer prompts when adjusting AI Agent assignments.

03/04/2024 #

New Features #

• KnowledgeBase - Spreadsheet Upload: Now you can upload spreadsheets directly to the knowledge base
• KnowledgeBase - Video and Audio Uploads: Enhance your knowledge base with multimedia by uploading video and audio clips.
• You can now download invoice from billing history

02/23/2024 #

New Features #

• Email notifications for live agent requests and new conversations
• Users can switch between AI Agent and live human agent

Bugfix #

• Reduce new workspace creation time significantly

01/24/2024 #

New Feature #

• Preferred Response Language: Now you can set the default response language in the “Agent Information” menu. SeaChat will ensure the quality of your assistant’s responses

Bugfix #

• Webchat Widget Preview: fix color mismatch bug in webchat widget preview