New Features & Releases
12/5/2024
Bugfix
- Fixed an issue causing errors when generating new conversations
11/14/2024
New Features and Improvements
- Synchronized status displays for live agent interventions in conversations
- Updated billing breakdown
- Removed Chinese-language bot from the landing page
11/7/2024
New Features and Improvements
- Renamed “Memory” feature to “Extraction”
- Fixed issue with WhatsApp Business Platform where country codes lacked “+” sign
10/31/2024
New Features and Improvements
- Added support for binding WhatsApp Business Platform accounts and sending/receiving messages.
- Updated enable and disabled statuses for AI agent on individual numbers.
- Enhanced retrieval of AI assistant responses to queries.
10/24/2024
New Features and Improvements
- Added batch deletion for multiple labels.
- Optimized behavior logic across options when editing numbers.
Bugfix
- Fixed issues with auto label.
10/03/2024
New Features and Performance Optimization
- Added dynamic loading for WhatsApp messages to avoid errors from loading too many messages.
Bugfix
- Added a feature allowing cancel campaigns from the SeaX customer support.
- Fixed issue where “unsent messages” caused the conversations to display as blank.
- Fixed issue where SMS campaign end time was earlier than the start time.
09/26/2024
New Features and Performance Optimization
- Added WhatsApp and Omni-Channel pricing plans.
- Updated plan descriptions on the landing page.
- Implemented a mechanism to prevent duplicate campaign bookings.
09/12/2024
New Features and Performance Optimization
- Added the “Business Caller ID” binding feature, allowing purchased numbers to be linked with verified “Business Caller IDs” for outbound calls.
- Introduced dynamic loading for WhatsApp messages to improve overall loading efficiency and user experience.
- Added a history log for purchased numbers.
- Conversations with deleted contacts are retained and linked when contacts are re-added.
Bugfix
- Fixed the issue where AI agents failed to handle incoming calls.
09/05/2024
New Features and Performance Optimization
- Updated the SeaX product landing page and URL.
- Introduced user registration and login processes.
- New users can create workspaces independently.
- Added the ability to forward numbers to other specified numbers.
08/22/2024
New Features and Performance Optimization
- Added the feature to purchase phone numbers.
- Introduced error checking and prompts for Excel uploads.
- Added a new use case for Excel uploads, allowing batch message sending to contacts via Excel.
- Introduced background loading for WhatsApp messages to speed up message loading.
Bugfix
- Fixed the issue with unread message count display.
07/17/2024
Bugfix
- Fixed filtering for “unread” and “replied” messages in conversations
06/27/2024
Bugfix
- Fixed formatting issues with Canadian numbers.
- Resolved the issue where the count of unread messages was incorrect.
- Corrected the display issue for sending times in bulk messaging campaigns.
- Ensured the last unread message is properly displayed.
- Fixed the problem where the conversation thread would jump back to a specific conversation during loading.
06/20/2024
Bugfix
- Added a “Loading” status effect when setting up mass messaging campaigns to prevent multiple creation clicks.
- Disabled Twilio AMD detection to speed up AI customer service interactions.
- Fixed the issue where workspace icons could not be replaced.
- Fixed errors in contact uploads.
06/13/2024
New Feature
- Added “Members” sorting functionality - Sort by account email, username, permissions, etc.
06/06/2024
New Feature
- Help Desk - Users can chat with the support bot anytime for assistance.
- Contact Support - Users can book support sessions via Hubspot for help.
- WhatsApp Fix - Users can edit phone numbers on the contact page.
05/02/2024
New Feature
- Added WhatsApp Channel: Bind WhatsApp numbers and send WhatsApp messages via SeaX.
03/28/2024
Enhancement
- Enhanced SeaX campaign icon: display whether the campaign is sent instantly or scheduled.
Bugfix
- Fix bugs on widget experience, including adding a test widget button, enabling country code search in the form, adding a scroll bar to the form, and implementing URL checking.
03/14/2024
New Feature
- Added translation to the Plan Description.
Bugfix
- Rectified the disappearance of the “Edit Contact’s add label” button.
- Addressed the issue with the campaign page getting stuck when there are no campaigns.
03/07/2024
New Feature
- Webchat widget: Adding agent icon to popup message
Bugfix
- Fix the 404 error message popup
- Adjusted widget color settings. User reply messages and checkboxes will align with the main color.
02/01/2024
New Feature
- Schedule send to a single contact
01/25/2024
New Feature
- Add support for viewing Scheduled Campaigns