New Features & Releases
12/5/2024 #
Bugfix #
Fixed an issue causing errors when generating new conversations
11/14/2024 #
New Features and Improvements #
Synchronized status displays for live agent interventions in conversations
Updated billing breakdown
Removed Chinese-language bot from the landing page
11/7/2024 #
New Features and Improvements #
Renamed “Memory” feature to “Extraction”
Fixed issue with WhatsApp Business Platform where country codes lacked “+” sign
10/31/2024 #
New Features and Improvements #
Added support for binding WhatsApp Business Platform accounts and sending/receiving messages.
Updated enable and disabled statuses for AI agent on individual numbers.
Enhanced retrieval of AI assistant responses to queries.
10/24/2024 #
New Features and Improvements #
Added batch deletion for multiple labels.
Optimized behavior logic across options when editing numbers.
Bugfix #
Fixed issues with auto label.
10/03/2024 #
Added dynamic loading for WhatsApp messages to avoid errors from loading too many messages.
Bugfix #
Added a feature allowing cancel campaigns from the SeaX customer support.
Fixed issue where “unsent messages” caused the conversations to display as blank.
Fixed issue where SMS campaign end time was earlier than the start time.
09/26/2024 #
Added WhatsApp and Omni-Channel pricing plans.
Updated plan descriptions on the landing page.
Implemented a mechanism to prevent duplicate campaign bookings.
09/12/2024 #
Added the “Business Caller ID” binding feature, allowing purchased numbers to be linked with verified “Business Caller IDs” for outbound calls.
Introduced dynamic loading for WhatsApp messages to improve overall loading efficiency and user experience.
Added a history log for purchased numbers.
Conversations with deleted contacts are retained and linked when contacts are re-added.
Bugfix #
Fixed the issue where AI agents failed to handle incoming calls.
09/05/2024 #
Updated the SeaX product landing page and URL.
Introduced user registration and login processes.
New users can create workspaces independently.
Added the ability to forward numbers to other specified numbers.
08/22/2024 #
Added the feature to purchase phone numbers.
Introduced error checking and prompts for Excel uploads.
Added a new use case for Excel uploads, allowing batch message sending to contacts via Excel.
Introduced background loading for WhatsApp messages to speed up message loading.
Bugfix #
Fixed the issue with unread message count display.
07/17/2024 #
Bugfix #
Fixed filtering for “unread” and “replied” messages in conversations
06/27/2024 #
Bugfix #
Fixed formatting issues with Canadian numbers.
Resolved the issue where the count of unread messages was incorrect.
Corrected the display issue for sending times in bulk messaging campaigns.
Ensured the last unread message is properly displayed.
Fixed the problem where the conversation thread would jump back to a specific conversation during loading.
06/20/2024 #
Bugfix #
Added a “Loading” status effect when setting up mass messaging campaigns to prevent multiple creation clicks.
Disabled Twilio AMD detection to speed up AI customer service interactions.
Fixed the issue where workspace icons could not be replaced.
Fixed errors in contact uploads.
06/13/2024 #
New Feature #
Added “Members” sorting functionality - Sort by account email, username, permissions, etc.
06/06/2024 #
New Feature #
Help Desk - Users can chat with the support bot anytime for assistance.
Contact Support - Users can book support sessions via Hubspot for help.
WhatsApp Fix - Users can edit phone numbers on the contact page.
05/02/2024 #
New Feature #
Added WhatsApp Channel: Bind WhatsApp numbers and send WhatsApp messages via SeaX.
03/28/2024 #
Enhancement #
Enhanced SeaX campaign icon: display whether the campaign is sent instantly or scheduled.
Bugfix #
Fix bugs on widget experience, including adding a test widget button, enabling country code search in the form, adding a scroll bar to the form, and implementing URL checking.
03/14/2024 #
New Feature #
Added translation to the Plan Description.
Bugfix #
Rectified the disappearance of the “Edit Contact’s add label” button.
Addressed the issue with the campaign page getting stuck when there are no campaigns.
03/07/2024 #
New Feature #
Webchat widget: Adding agent icon to popup message
Bugfix #
Fix the 404 error message popup
Adjusted widget color settings. User reply messages and checkboxes will align with the main color.
02/01/2024 #
New Feature #
Schedule send to a single contact
01/25/2024 #
New Feature #
Add support for viewing Scheduled Campaigns
