New Features & Releases

10/31/2024

New Features and Improvements
  • Added support for binding WhatsApp Business Platform accounts and sending/receiving messages.
  • Updated enable and disabled statuses for AI agent on individual numbers.
  • Enhanced retrieval of AI assistant responses to queries.

10/24/2024

New Features and Improvements
  • Added batch deletion for multiple labels.
  • Optimized behavior logic across options when editing numbers.
Bugfix
  • Fixed issues with auto label.

10/03/2024

New Features and Performance Optimization
  • Added dynamic loading for WhatsApp messages to avoid errors from loading too many messages.
Bugfix
  • Added a feature allowing cancel campaigns from the SeaX customer support.
  • Fixed issue where “unsent messages” caused the conversations to display as blank.
  • Fixed issue where SMS campaign end time was earlier than the start time.

09/26/2024

New Features and Performance Optimization
  • Added WhatsApp and Omni-Channel pricing plans.
  • Updated plan descriptions on the landing page.
  • Implemented a mechanism to prevent duplicate campaign bookings.

09/12/2024

New Features and Performance Optimization
  • Added the “Business Caller ID” binding feature, allowing purchased numbers to be linked with verified “Business Caller IDs” for outbound calls.
  • Introduced dynamic loading for WhatsApp messages to improve overall loading efficiency and user experience.
  • Added a history log for purchased numbers.
  • Conversations with deleted contacts are retained and linked when contacts are re-added.
Bugfix
  • Fixed the issue where AI agents failed to handle incoming calls.

09/05/2024

New Features and Performance Optimization
  • Updated the SeaX product landing page and URL.
  • Introduced user registration and login processes.
  • New users can create workspaces independently.
  • Added the ability to forward numbers to other specified numbers.

08/22/2024

New Features and Performance Optimization
  • Added the feature to purchase phone numbers.
  • Introduced error checking and prompts for Excel uploads.
  • Added a new use case for Excel uploads, allowing batch message sending to contacts via Excel.
  • Introduced background loading for WhatsApp messages to speed up message loading.
Bugfix
  • Fixed the issue with unread message count display.

07/17/2024

Bugfix
  • Fixed filtering for “unread” and “replied” messages in conversations

06/27/2024

Bugfix
  • Fixed formatting issues with Canadian numbers.
  • Resolved the issue where the count of unread messages was incorrect.
  • Corrected the display issue for sending times in bulk messaging campaigns.
  • Ensured the last unread message is properly displayed.
  • Fixed the problem where the conversation thread would jump back to a specific conversation during loading.

06/20/2024

Bugfix
  • Added a “Loading” status effect when setting up mass messaging campaigns to prevent multiple creation clicks.
  • Disabled Twilio AMD detection to speed up AI customer service interactions.
  • Fixed the issue where workspace icons could not be replaced.
  • Fixed errors in contact uploads.

06/13/2024

New Feature
  • Added “Members” sorting functionality - Sort by account email, username, permissions, etc.

06/06/2024

New Feature
  • Help Desk - Users can chat with the support bot anytime for assistance.
  • Contact Support - Users can book support sessions via Hubspot for help.
  • WhatsApp Fix - Users can edit phone numbers on the contact page.

05/02/2024

New Feature
  • Added WhatsApp Channel: Bind WhatsApp numbers and send WhatsApp messages via SeaX.

03/28/2024

Enhancement
  • Enhanced SeaX campaign icon: display whether the campaign is sent instantly or scheduled.
Bugfix
  • Fix bugs on widget experience, including adding a test widget button, enabling country code search in the form, adding a scroll bar to the form, and implementing URL checking.

03/14/2024

New Feature
  • Added translation to the Plan Description.
Bugfix
  • Rectified the disappearance of the “Edit Contact’s add label” button.
  • Addressed the issue with the campaign page getting stuck when there are no campaigns.

03/07/2024

New Feature
  • Webchat widget: Adding agent icon to popup message
Bugfix
  • Fix the 404 error message popup
  • Adjusted widget color settings. User reply messages and checkboxes will align with the main color.

02/01/2024

New Feature
  • Schedule send to a single contact
SeaX - Send scheduled message to single contact

01/25/2024

New Feature
  • Add support for viewing Scheduled Campaigns
← SeaX Bulk Send/Call with SeaChat