AI Agent Response Schedule

Overview #

The AI Agent Response Schedule feature in SeaChat allows you to set specific timeframes when your AI agent should actively respond to customer inquiries. This powerful feature is ideal for businesses that need to handle customer interactions during off-hours, holidays, weekends, or any custom timeframe while maintaining control over when automated responses are sent.

Outside of the scheduled response times, conversations will follow your configured conversation handling mode and live agent transfer settings, ensuring seamless customer service continuity.

How to Configure AI Agent Response Schedule #

To set up the AI Agent Response Schedule, follow these steps:

Step 1: Access Advanced Settings #

Navigate to Agent Information → Advanced Settings tab in your SeaChat dashboard.

Step 2: Configure the Schedule #

1. Enable the Switch: Toggle the AI Agent Response Schedule feature on to activate it.

2. Choose Timezone: Select the appropriate timezone for your business operations. This ensures the schedule operates according to your local time.

3. Add Time and Day Settings: Configure specific time ranges and days when you want the AI agent to be active. You can set multiple time blocks throughout the week to accommodate different business needs.

4. Choose AI Agent Behavior: Select how the AI agent should behave during the scheduled time:

   • Respond Normally: Use the standard SeaChat AI agent functionality
   • Reply with Fixed Reply: Send a predetermined message to customers

Use Cases #

The AI Agent Response Schedule feature can be particularly valuable in the following scenarios:

24/7 Customer Support #

• Off-Hours Coverage: Ensure customers receive immediate responses during nights and weekends when human agents are unavailable
• Holiday Support: Maintain customer service during holidays while your team is away
• Global Time Zone Support: Serve international customers across different time zones without requiring round-the-clock staffing

Business Hours Management #

• Lunch Break Coverage: Keep customer service active during staff lunch breaks or meetings
• Peak Hour Management: Use AI agents during high-traffic periods to reduce wait times
• Emergency Hours: Provide basic support outside normal business hours for urgent inquiries

Seasonal Business Operations #

• Seasonal Businesses: Maintain customer engagement during off-season periods
• Event-Based Support: Provide automated responses during special events, sales, or promotional periods
• Maintenance Windows: Keep customers informed during system maintenance or updates

Cost-Effective Operations #

• Small Business Support: Provide professional customer service without hiring additional staff for extended hours
• Startup Efficiency: Maintain customer engagement 24/7 while building your team
• Resource Optimization: Reduce operational costs while improving customer satisfaction

Multi-Channel Support #

• Website Integration: Provide consistent support across your website during specified hours
• Social Media Management: Automate initial responses on social platforms during busy periods
• Email Follow-up: Handle email inquiries during designated timeframes

Special Application Scenarios #

• Healthcare Services: Provide basic health inquiries and appointment scheduling during non-clinic hours
• Education: Offer after-hours learning support and FAQs for students
• E-commerce: Deliver instant product information and purchase assistance during promotions
• Financial Services: Provide basic account inquiries and service information outside trading hours
• Travel Industry: Offer 24/7 itinerary assistance and emergency support for customers across time zones

By implementing the AI Agent Response Schedule, businesses can ensure consistent customer service delivery while optimizing resource allocation and maintaining professional standards across all customer touchpoints. This feature helps create a seamless blend of automated and human support that adapts to your specific business needs and customer expectations.