SeaX FAQ

1. What is the Twilio 30007 error, and how does it affect bulk messaging? #

The Twilio 30007 error occurs when a carrier filters your message. This can disrupt bulk campaigns. To learn how to prevent this, check out this blog.

2. How are “DNC” labels captured in SMS? #

“DNC” labels are added to a recipient if they reply the following phrases: stop, cancel, end, quit, stopall, unsubscribe, remove me, stop sending me messages, wrong person and wrong number.

3. How are “DNC” labels captured in WhatsApp? #

Same as SMS, “DNC” labels are added to a recipient if they reply the following phrases: stop, cancel, end, quit, stopall, unsubscribe, remove me, stop sending me messages, wrong person and wrong number.

Additionally, WhatsApp provides a button specifically to unsubscribe from marketing messages like the following “Stop Promotions” button:

If a user clicks on it, then the “DNC” label will be applied to the user.

A marketer can insert this “Stop promotions” button by selecting the “Marketing opt-out” as the Quick Reply type button: