SeaX Introduction

What is SeaX?

SeaX is an omni-channel communication platform developed by Seasalt.ai that empowers businesses to conduct bulk outreach, engage in two-way messaging, and automate responses using AI agents — all from a single, unified interface.

Designed with marketers, customer experience teams, and operations leaders in mind, SeaX helps organizations reach thousands of users simultaneously through SMS, WhatsApp, and Phone Calls, with seamless support for AI follow-up conversations via SeaChat. It’s a modern communication hub for organizations that need to scale customer engagement without scaling human effort.

Key Features

SeaX focuses on three pillars of communication functionality across each supported channel:

1. Bulk Messaging and Calling

SeaX enables you to send high-volume campaigns across all supported channels:

  • SMS Blasts for time-sensitive promotions, alerts, and reminders
  • WhatsApp Campaigns with rich content (images, buttons, quick replies)
  • Voice Broadcasts with pre-recorded or text-to-speech content

Whether you’re reaching out to 100 or 100,000 contacts, SeaX is optimized for scale. You can import your contact lists, personalize message content, and track delivery metrics in real time.

2. Two-Way Communication

Unlike many one-directional broadcast tools, SeaX supports interactive conversations. Customers can reply directly to your message or call, and you can continue the conversation within the SeaX dashboard — either manually or using an AI assistant.

This is crucial for:

  • Lead qualification after a campaign
  • Customer inquiries and support follow-ups
  • Interactive surveys and opt-in confirmations

Each response is logged as a conversation thread, making it easy to monitor, manage, and resolve interactions as they unfold.

3. AI Agent Support (via SeaChat)

What happens when your campaign gets thousands of replies?

SeaX integrates natively with SeaChat, Seasalt.ai’s no-code AI agent platform. This enables an AI-powered agent to step in and carry on the conversation — instantly and at scale.

For example:

You launch a WhatsApp campaign to 10,000 customers. 2,000 people reply with questions or intent to purchase. Rather than overwhelm your team, SeaX hands those conversations off to SeaChat agents who can qualify leads, book appointments, or answer FAQs — 24/7.

You can also choose to escalate from AI to a human agent when needed, creating a smooth AI + human hybrid experience.

Supported Channels

SeaX currently supports the following communication channels, with more on the way:

  • SMS Traditional text messaging with global reach and fast delivery. Perfect for alerts, reminders, and outreach where internet connectivity isn’t guaranteed.

  • WhatsApp Engage customers with branded, verified messages that support media, quick replies, and more. SeaX connects with WhatsApp Business API to ensure compliant, scalable communication.

  • Phone Calls SeaX supports both automated voice campaigns (using TTS or recorded messages) and human agent dialers. This includes:

    • Outbound call campaigns
    • Inbound call handling
    • Click-to-call for human agents
    • Optional AI agent support for voice interactions

Coming soon:

  • Facebook Messenger
  • Instagram Messaging
  • LINE

Each channel shares the same three core capabilities: bulk messaging, two-way interaction, and AI agent integration.

Voice Dialer for Human Agents

Beyond AI automation, SeaX includes a powerful cloud dialer that supports manual outbound calling and inbound routing for sales and support teams.

Agents can:

  • Receive inbound calls routed from IVRs or campaigns
  • Click to call from lead lists or CRM
  • Record and tag calls for training and analytics
  • Collaborate with SeaChat AI agents for pre-qualification or call wrap-up

This makes SeaX suitable not only for automated outreach, but also as a lightweight, flexible alternative to traditional call center platforms.

Use Cases

SeaX is used across a wide range of industries and campaign types:

  • Sales & Lead Generation Send outbound WhatsApp or SMS campaigns and qualify leads automatically using AI.

  • Customer Support Let customers reply via chat or voice, and handle common issues with AI agents.

  • Appointment Reminders Deliver reminders via SMS or voice, and allow customers to confirm or reschedule.

  • Nonprofit & Public Services Send bulk notifications, health updates, and emergency alerts with two-way support.

  • E-commerce & Retail Notify customers of order updates, promotions, and abandoned cart follow-ups.

Summary

SeaX is the modern communication stack for teams that need to broadcast at scale, converse intelligently, and automate efficiently — across channels and across customer journeys. With built-in support for SMS, WhatsApp, and Phone Calls — and more on the way — SeaX helps you build meaningful conversations with the people who matter.

To learn more, visit: https://seax.seasalt.ai/

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