SeaX Release History
12/18/2025 #
New Features & Improvements #
App push credentials now auto-update when the workspace is modified
Added CSAT metrics to the analytics page for quick agent performance review
Conversation view shows unread badges for channel groups
Display Zoho integration status directly in the UI
Added push credential management: supports deletion and auto-upload
WhatsApp template page now shows templates with headers
After creating a new channel, system auto-redirects to the active view for smoother setup
Bugfix #
Fixed missing plan block warning on conversation page
Fixed scroll issue in “Get Started” guide mode
Fixed incorrect conversation counts in channel group view
12/11/2025 #
New Features & Improvements #
Improved Zoho CRM integration with updated sync logic and clearer error handling
Introduced CSAT scheduling for automated survey dispatch and response tracking
Enhanced CSAT message format and frontend UI for better readability
Backend support for “Views” to organize and categorize conversations by channel type
Zoho phone field now supported in sync
Added onboarding flow for new users with clearer setup steps
Bugfix #
Fixed issue where CSAT was incorrectly sent to conversations handled by human agents
Resolved onboarding event duplication and unintended re-triggering
Fixed contact structure errors and Zoho phone update failures
12/4/2025 #
New Features & Improvements #
Optimized bulk contact upload performance with batch processing
Added Zapier integration to automate SMS and WhatsApp workflows via SeaX
Implemented backend SeaNotify event framework to support app push notifications
Added call features and device preferences in the app to customize how users answer calls
WhatsApp read indicators are now available in the mobile app to confirm message read status
Contact notes now support multiple entries per contact for better knowledge tracking
Bugfix #
Fixed issue where contact status was not synced to SeaChat
Fixed default user status not set to offline
Fixed integration errors when managing multiple Instagram accounts
11/21/2025 #
New Features & Improvements #
Support read receipt display on the client side when LINE and WhatsApp messages are read by the agent
Added call statistics and integrated them into the total usage analytics dashboard
Improved contact display to include multi-channel avatars, names, and ID information
Backend support for multi-note structure for contacts
Support showing the user’s avatar and name by messaging channel in the conversation list
Fixed Instagram integration issue when using multiple accounts
Fixed WhatsApp messages not marked as read when the window is opened
11/13/2025 #
New Features & Improvements #
Adjusted read status visibility for messages on Facebook and Instagram
Added profile fields for each messaging channel in contact data
Updated Call Campaign result CSV fields with improved recipient and number display
Added system message display when conversation status changes
Revised channel creation rules for free plans and optimized UI for different user roles
Improved wording for enabling AI agent in channel settings
Adjusted auto-answer feature behavior and added countdown hint to improve experience
Fixed inconsistent query conditions for unread message statistics
Fixed issue where DNC contact messages were incorrectly forwarded to SeaChat
Fixed issue where inbound messages failed to trigger SeaChat bot response
Fixed contact name being overwritten during auto-dialer campaign process
11/6/2025 #
New Features & Improvements #
Added speech-to-text transcription support for voice messages in LINE, Messenger, and Instagram
Improved contact avatar synchronization and added last-sync tracking
Enabled linking LINE, Facebook, and Instagram channels to SeaChat bots
Added phone number options in keyword reply and auto-reply settings
Enabled auto-answer setting when IVR is used for inbound call handling
Allowed users without paid plans to configure and use LINE, Messenger, and Instagram channels
Fixed error when entering IVR settings after call transfer
Fixed issue when editing phone numbers
Fixed the missing WhatsApp channel issue in WhatsApp-only plans
Fixed placeholder rendering issue in Instagram attachment messages
10/30/2025 #
New Features & Improvements #
Improved and enabled the display of profile pictures for LINE and Instagram channels
Allowed users without a paid plan to create Messenger, Instagram, and LINE channels
Added email notification toggle and delivery when assigning human agents
Added display of message name for WhatsApp messages
Fixed the issue where a pop-up blocked the screen after successfully saving a Webhook
Fixed the incorrect error message when adding a new member
Fixed inbound call errors after IVR setup
10/23/2025 #
New Features & Improvements #
Added backend support for Instagram messages and media attachments
Added backend support for Facebook Messenger message handling
Added backend support for LINE Official Account (LINE OA) integration
Added support for LINE unfollow events with status updates via WebSocket
Added message forwarding to SeaChat for bot processing
Improved default agent assignment when adding channels
Added logs for inbound voice calls to improve debugging efficiency
Fixed an issue where the agent status became stuck on “On the Call” during inbound calls
10/09/2025 #
New Features & Improvements #
Fixed the error when enabling the SeaMeet feature
Completed backend phases of Facebook Messenger integration: DB setup, settings management, and message handling
Fixed the issue where the agent status was stuck on “on the call” during inbound ringing
Fixed incorrect status color display during call ringing
Improved status label wording for better clarity
Fixed conversation display error
10/02/2025 #
New Features & Improvements #
Added support for displaying SeaChat AI Bot’s name and reply timestamp in conversations
Added support for assigning conversations to specific agents
Added backend support for Bring Your Own Twilio configuration
Added remedial logic to fix user status and end abnormal calls
Added workspace timezone configuration to manage IVR business hours
Fixed incorrect status color display during call ringing
Fixed failure when exporting contact CSV files
Fixed the contact selection issue when creating scheduled campaigns
Fixed the incorrect calculation of unread conversation count
09/25/2025 #
New Features & Improvements #
Improved UI feedback after sending messages in Conversations, including button and message status
Improved stability in user status handling
Added data fields and transmission logic to sync workspaces with SeaMeet and support audio restoration
Added remedial logic to automatically restore agent status and end abnormal calls
Added support for converting inbound voice calls to voicemail
Fixed and updated the display of campaign results
Fixed the issue where recipient numbers were not displayed correctly in the WhatsApp campaign
Disabled the auto-retry mechanism in the campaign to improve the experience
Updated webhook subscription settings to include call-ended and meeting-ended events
09/18/2025 #
New Features & Improvements #
Fixed issue where calls during closed business hours were not logged
Added agent status and duration display to the member page
Introduced new agent status types: Wrap-up, Meal, Outbound, and Break
Enabled backend support for assigning agents to conversations
Added support for sending messages via WhatsApp Webhook
Added human agent activity to the workspace analytics dashboard
09/12/2025 #
New Features & Improvements #
Added IVR management page with voice prompt and business hour settings
Improved outbound call timeout to prevent early disconnection
Enabled call logging during close hours
Added structure to track agent status duration in real time
Improved logic to keep agent status when reconnecting within 15 minutes
Bugfix #
Fixed issue where WhatsApp campaigns used the wrong sending number
09/04/2025 #
New Features & Improvements #
Updated call status logs to include assigned agent name
Increased service resource limits for CPU and memory
Fixed user status incorrectly switching to offline after missed outbound calls
Adjusted agent permissions for viewing the member list
Improved outbound call timeout to prevent early disconnection
08/28/2025 #
New Features & Improvements #
Fixed issue where user online status incorrectly switched to offline
Fixed CSV upload failure when importing contact files
Fixed incorrect agent presence status showing as offline
Fixed abnormal behavior when using the Dialpad
Fixed duplicate call log entries in SeaMeet integration
Fixed incorrect display of total message count in WhatsApp channel
08/21/2025 #
New Features & Improvements #
Improved workspace creation flow by making name and address optional
Improved WhatsApp template search to support all categories
Backend now supports contacts without phone numbers
Improved onboarding flow and UI guidance
Changed default UI theme from dark to light
08/18/2025 #
New Features & Improvements #
Improved new user onboarding with a phone number application entry
Fixed conversation sorting and updated microphone permission request behavior
Fixed message forwarding issue from SeaX to SeaChat when no bot messages are present
Fixed attachment display issue in forwarded messages
Added integration between SeaX and SeaMeet for call analytics
08/07/2025 #
New Features & Improvements #
Refined call log layout and added visibility into the responsible agent for each call
Improved workspace list behavior to hide UI when no invitations are present
Added user activity logging during voice calls
Fixed the dropdown menu UI overlapping issue
Fixed issue preventing proper hang-up of inbound calls
07/31/2025 #
New Features and Improvements #
Improved contact label page and added conversation label feature
Enhanced call tracking logs with status tracking functionality
Improved phone number validation to support Argentina WhatsApp mobile number format
Completed migration of Workspace API Key and event notification pages
Fixed TwiML parsing error for outbound calls that caused call failures
7/24/2025 #
New Features and Improvements #
Added auto-answer feature for incoming calls to help agents handle calls more efficiently
Added status change logging for live agents
Added backend support for setting agent skills and assigning corresponding IVR menus
Improved CSV contact import to support Ctrl+M as a line terminator
Fixed issue with blank page display in some cases
7/17/2025 #
New Features and Improvements #
Added support for sending WhatsApp HSM campaigns with titles and multimedia files (images, documents, videos)
Added mobile call settings for making and receiving calls
Added a Skills page to create and assign skill groups
Added user status overview in the member settings page
Improved mobile interface for workspace browsing
Fixed issue during WhatsApp binding
7/10/2025 #
New Features and Improvements #
Added support for attaching images, documents, videos, and titles in WhatsApp campaigns.
Added support for syncing WhatsApp bulk send messages with the SeaChat AI agent.
Added message synchronization between SeaX and SeaChat.
Introduced a new API to fetch all templates from the user’s Meta Business Suite.
Fixed incorrect status display issue in phone campaigns.
7/3/2025 #
New Features and Improvements #
Added support for sending media files via WhatsApp in a conversation
Added support for sending MMS to US numbers in conversations
Enabled backend support for attaching media files in WhatsApp campaigns
Optimized campaign result CSV format and included fields for better readability
Improved error display when WhatsApp message delivery fails
Enhanced inbound call experience by preventing unnecessary busy-tone playback
6/26/2025 #
New Features and Improvements #
Added a Human Agent option in number settings to automatically forward inbound calls to a live agent.
Added a shortcut menu to quickly view “Sent” messages.
Added detailed error messages when message delivery fails.
Improved the alert message for failed WhatsApp delivery after 24 hours.
Improved the outbound call flow.
Fixed an issue where some users were occasionally unable to switch their current status.
Backend now supports document, audio, video, and image messages on WhatsApp.
6/19/2025 #
New Features and Improvements #
Improved contact CSV import with dynamic parsing of WhatsApp and phone number fields.
Added a user status selection menu to help users quickly select between Available and Away.
Improved the onboarding flow for first-time WhatsApp setup.
Fixed an issue where the sidebar failed to navigate to the portal.
Fixed an issue that caused incoming calls to fail and play an error message.
6/12/2025 #
New Features and Improvements #
Improved the display of contact search results in the dialpad.
Inbound calls will now automatically cycle through available agents if unanswered for 10 seconds.
Fixed an issue where making calls after entering from the workspace list view could result in an error.
Fixed a bug that prevented WhatsApp Only plan users from accessing services until the subscription end date after cancellation.
Fixed a plan-switching display issue when accessing the subscription page via certain links.
Optimized conversation sorting and improved performance.
Fixed occasional CSV upload failures.
Fixed an issue where the SeaChat bot failed to send WhatsApp template messages.
6/5/2025 #
New Features and Improvements #
Adjusted conversation sorting logic to prioritize the latest inbound message.
6/1/2025 #
New Features and Improvements #
Added WhatsApp support check before workspace import/export.
Supported importing contact with WhatsApp fields.
Enabled contact search in dialpad with matched contact names displayed.
Allowed use of dialpad during active calls for input.
Updated plan descriptions on the product landing page.
Enhanced error messages when WhatsApp campaign sending fails.
Filtered WhatsApp Business template with headers.
Disabled call recording for outbound calls via dialpad.
Adjusted WhatsApp template limit to 200.
5/22/2025 #
New Features & Improvements #
Removed the deprecated Call Analysis tab.
Fixed issue where outbound calls couldn’t be canceled before being answered.
Resolved issue where inbound calls did not trigger the dial pad.
Adjusted height of the template editor.
Fixed a bug where expired data caused call reception to fail.
5/15/2025 #
New Features and Improvements #
Added detection for authorized recording devices when launching SeaX.
Automatically fills in the default device when SeaX starts.
Automatically sets human agent status to offline when websocket disconnects, and restores it to online upon reconnection.
5/6/2025 #
New Features and Improvements #
Updated the call logs list.
Fixed an issue where empty chats were generated when creating new contacts.
Resolved a memory leak issue.
Fixed Twilio sub-account verification errors.
4/24/2025 #
New Features and Improvements #
Optimized performance for bulk message sending.
Synchronized phone_capability with SeaContact.
4/10/2025 #
New Features and Improvements #
Fixed issue where WhatsApp message templates could not be retrieved.
Fixed issue preventing message updates in SeaContact.
4/2/2025 #
New Features and Improvements #
Updated DNC keywords for Spanish.
Fixed missing plan title issue in the pricing section.
Enhanced outbound and inbound calling via dialpad.
Improved outbound call functionality via AI Agent.
3/27/2025 #
New Features and Improvements #
Updated “Keywords and Auto-replies” to support WhatsApp messages.
Fixed an issue with DNC keywords.
Updated chatbot bubble title.
Added product chatbot to the landing page.
3/20/2025 #
New Features and Improvements #
Fixed the application process and procedure for purchasing numbers.
3/13/2025 #
New Features and Improvements #
Adjusted the display of failed WhatsApp campaigns to show failure reasons for all messages.
Enabled WhatsApp message template activation.
Fixed an issue causing errors in the campaign initiation process.
3/04/2025 #
New Features and Improvements #
MMS now correctly displays images in the conversation window.
Fixed timestamp errors caused by daylight saving time adjustments.
Fixed an issue where phone numbers were required to start with a “+”.
2/27/2025 #
New Features and Improvements #
Displayed MegaSend count in the list.
Added timestamp logging for label matching.
Fixed an issue where the contact field no longer checks for case sensitivity.
2/20/2025 #
New Features and Improvements #
Added MegaSend feature.
Implemented Do Not Contact label check during MegaSend.
Fixed an issue where loading the AI agent list took too long.
2/13/2025 #
New Features and Improvements #
Integrated SeaChat with WhatsApp Business Platform, enabling synchronization of WhatsApp Business messages to SeaChat.
Added AI agent assignment for WhatsApp at the numbers page, with the ability to take over or reactivate conversations from SeaX.
Added campaign failed status for WhatsApp campaign cards when campaign delivery fails.
2/6/2025 #
New Features and Improvements #
Added contact search functionality to the dial pad.
Fixed the timing of success and failure notifications for contact uploads.
1/22/2025 #
New Features and Improvements #
Added options to select “Input Device” and “Output Device” in the dial pad.
Adjusted the display of “Unverified Numbers” in the WhatsApp Business Platform number list.
Updated phone call display icons.
1/16/2025 #
New Features and Improvements #
Introduced call logs list displaying call outcomes for inbound and outbound calls.
Updated campaign and channel icons for the WhatsApp Business Platform.
1/9/2025 #
New Features and Improvements #
Fixed an issue requiring double API calls for Webhook campaigns to trigger.
Corrected data reporting errors in campaign cards.
Removed the mandatory name field requirement for contact entries.
1/2/2025 #
New Features and Improvements #
Added functionality to answer inbound calls and make outbound calls via the dial pad.
Fixed inaccuracies in the recipient count displayed on activity cards.
Corrected text content on campaign cards.
Adjusted reply rate calculations for sent campaigns.
Fixed navigation issues in the WhatsApp Business Platform message template steps.
12/5/2024 #
Bugfix #
Fixed an issue causing errors when generating new conversations
11/14/2024 #
New Features and Improvements #
Synchronized status displays for live agent interventions in conversations
Updated billing breakdown
Removed Chinese-language bot from the landing page
11/7/2024 #
New Features and Improvements #
Renamed “Memory” feature to “Extraction”
Fixed issue with WhatsApp Business Platform where country codes lacked “+” sign
10/31/2024 #
New Features and Improvements #
Added support for binding WhatsApp Business Platform accounts and sending/receiving messages.
Updated enable and disabled statuses for AI agent on individual numbers.
Enhanced retrieval of AI assistant responses to queries.
10/24/2024 #
New Features and Improvements #
Added batch deletion for multiple labels.
Optimized behavior logic across options when editing numbers.
Bugfix #
Fixed issues with auto label.
10/03/2024 #
Added dynamic loading for WhatsApp messages to avoid errors from loading too many messages.
Bugfix #
Added a feature allowing cancel campaigns from the SeaX customer support.
Fixed issue where “unsent messages” caused the conversations to display as blank.
Fixed issue where SMS campaign end time was earlier than the start time.
09/26/2024 #
Added WhatsApp and Omni-Channel pricing plans.
Updated plan descriptions on the landing page.
Implemented a mechanism to prevent duplicate campaign bookings.
09/12/2024 #
Added the “Business Caller ID” binding feature, allowing purchased numbers to be linked with verified “Business Caller IDs” for outbound calls.
Introduced dynamic loading for WhatsApp messages to improve overall loading efficiency and user experience.
Added a history log for purchased numbers.
Conversations with deleted contacts are retained and linked when contacts are re-added.
Bugfix #
Fixed the issue where AI agents failed to handle incoming calls.
09/05/2024 #
Updated the SeaX product landing page and URL.
Introduced user registration and login processes.
New users can create workspaces independently.
Added the ability to forward numbers to other specified numbers.
08/22/2024 #
Added the feature to purchase phone numbers.
Introduced error checking and prompts for Excel uploads.
Added a new use case for Excel uploads, allowing batch message sending to contacts via Excel.
Introduced background loading for WhatsApp messages to speed up message loading.
Bugfix #
Fixed the issue with unread message count display.
07/17/2024 #
Bugfix #
Fixed filtering for “unread” and “replied” messages in conversations
06/27/2024 #
Bugfix #
Fixed formatting issues with Canadian numbers.
Resolved the issue where the count of unread messages was incorrect.
Corrected the display issue for sending times in bulk messaging campaigns.
Ensured the last unread message is properly displayed.
Fixed the problem where the conversation thread would jump back to a specific conversation during loading.
06/20/2024 #
Bugfix #
Added a “Loading” status effect when setting up mass messaging campaigns to prevent multiple creation clicks.
Disabled Twilio AMD detection to speed up AI customer service interactions.
Fixed the issue where workspace icons could not be replaced.
Fixed errors in contact uploads.
06/13/2024 #
New Feature #
Added “Members” sorting functionality - Sort by account email, username, permissions, etc.
06/06/2024 #
New Feature #
Help Desk - Users can chat with the support bot anytime for assistance.
Contact Support - Users can book support sessions via Hubspot for help.
WhatsApp Fix - Users can edit phone numbers on the contact page.
05/02/2024 #
New Feature #
Added WhatsApp Channel: Bind WhatsApp numbers and send WhatsApp messages via SeaX.
03/28/2024 #
Enhancement #
Enhanced SeaX campaign icon: display whether the campaign is sent instantly or scheduled.
Bugfix #
Fix bugs on widget experience, including adding a test widget button, enabling country code search in the form, adding a scroll bar to the form, and implementing URL checking.
03/14/2024 #
New Feature #
Added translation to the Plan Description.
Bugfix #
Rectified the disappearance of the “Edit Contact’s add label” button.
Addressed the issue with the campaign page getting stuck when there are no campaigns.
03/07/2024 #
New Feature #
Webchat widget: Adding agent icon to popup message
Bugfix #
Fix the 404 error message popup
Adjusted widget color settings. User reply messages and checkboxes will align with the main color.
02/01/2024 #
New Feature #
Schedule send to a single contact
01/25/2024 #
New Feature #
Add support for viewing Scheduled Campaigns
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