SeaX Release History

1/8/2026 #

New Features & Improvements #

• Added automatic detection of Twilio call status and push notification failures to improve mobile-side debugging
• Call records now include call results for better review and analysis
• Outbound call logs now auto-fill agent names to prevent missing information
• Introduced a unified “All Conversations” view to browse messages across all channels
• Added channel tabs to the sidebar for quicker switching between channel-specific views

Bug Fixes #

• Fixed WhatsApp channel filtering to correctly display verified and connected statuses
• Updated the incorrect Instagram client ID for proper authentication
• Fixed incomplete AI agent list display when assigning to channels
• Corrected naming conflict errors when setting AI agents
• Fixed issue where phone number disappeared in dialpad after ending a call

12/29/2025 #

New Features & Improvements #

• Improved Zoho integration with clearer error and warning indicators
• Optimized call routing logic across web and mobile devices to improve call distribution efficiency
• Automatically cleans up expired mobile device records to avoid extended ringing time
• Enhanced voice call logic to improve overall security and stability
• Push credentials for mobile devices are now automatically synced when the workspace is updated
• Added channel group settings and improved channel list management

Bug Fixes #

• Fixed incorrect page redirection after creating a new channel
• Improved error message display when Zoho sync encounters issues

12/18/2025 #

New Features & Improvements #

• App push credentials now auto-update when the workspace is modified
• Added CSAT metrics to the analytics page for quick agent performance review
• Conversation view shows unread badges for channel groups
• Display Zoho integration status directly in the UI
• Added push credential management: supports deletion and auto-upload
• WhatsApp template page now shows templates with headers
• After creating a new channel, system auto-redirects to the active view for smoother setup

Bugfix #

• Fixed missing plan block warning on conversation page
• Fixed scroll issue in “Get Started” guide mode
• Fixed incorrect conversation counts in channel group view

12/11/2025 #

New Features & Improvements #

• Improved Zoho CRM integration with updated sync logic and clearer error handling
• Introduced CSAT scheduling for automated survey dispatch and response tracking
• Enhanced CSAT message format and frontend UI for better readability
• Backend support for “Views” to organize and categorize conversations by channel type
• Zoho phone field now supported in sync
• Added onboarding flow for new users with clearer setup steps

Bugfix #

• Fixed issue where CSAT was incorrectly sent to conversations handled by human agents
• Resolved onboarding event duplication and unintended re-triggering
• Fixed contact structure errors and Zoho phone update failures

12/4/2025 #

New Features & Improvements #

• Optimized bulk contact upload performance with batch processing
• Added Zapier integration to automate SMS and WhatsApp workflows via SeaX
• Implemented backend SeaNotify event framework to support app push notifications
• Added call features and device preferences in the app to customize how users answer calls
• WhatsApp read indicators are now available in the mobile app to confirm message read status
• Contact notes now support multiple entries per contact for better knowledge tracking

Bugfix #

• Fixed issue where contact status was not synced to SeaChat
• Fixed default user status not set to offline
• Fixed integration errors when managing multiple Instagram accounts

11/21/2025 #

New Features & Improvements #

• Support read receipt display on the client side when LINE and WhatsApp messages are read by the agent
• Added call statistics and integrated them into the total usage analytics dashboard
• Improved contact display to include multi-channel avatars, names, and ID information
• Backend support for multi-note structure for contacts
• Support showing the user’s avatar and name by messaging channel in the conversation list
• Fixed Instagram integration issue when using multiple accounts
• Fixed WhatsApp messages not marked as read when the window is opened

11/13/2025 #

New Features & Improvements #

• Adjusted read status visibility for messages on Facebook and Instagram
• Added profile fields for each messaging channel in contact data
• Updated Call Campaign result CSV fields with improved recipient and number display
• Added system message display when conversation status changes
• Revised channel creation rules for free plans and optimized UI for different user roles
• Improved wording for enabling AI agent in channel settings
• Adjusted auto-answer feature behavior and added countdown hint to improve experience
• Fixed inconsistent query conditions for unread message statistics
• Fixed issue where DNC contact messages were incorrectly forwarded to SeaChat
• Fixed issue where inbound messages failed to trigger SeaChat bot response
• Fixed contact name being overwritten during auto-dialer campaign process

11/6/2025 #

New Features & Improvements #

• Added speech-to-text transcription support for voice messages in LINE, Messenger, and Instagram
• Improved contact avatar synchronization and added last-sync tracking
• Enabled linking LINE, Facebook, and Instagram channels to SeaChat bots
• Added phone number options in keyword reply and auto-reply settings
• Enabled auto-answer setting when IVR is used for inbound call handling
• Allowed users without paid plans to configure and use LINE, Messenger, and Instagram channels
• Fixed error when entering IVR settings after call transfer
• Fixed issue when editing phone numbers
• Fixed the missing WhatsApp channel issue in WhatsApp-only plans
• Fixed placeholder rendering issue in Instagram attachment messages

10/30/2025 #

New Features & Improvements #

• Improved and enabled the display of profile pictures for LINE and Instagram channels
• Allowed users without a paid plan to create Messenger, Instagram, and LINE channels
• Added email notification toggle and delivery when assigning human agents
• Added display of message name for WhatsApp messages
• Fixed the issue where a pop-up blocked the screen after successfully saving a Webhook
• Fixed the incorrect error message when adding a new member
• Fixed inbound call errors after IVR setup

10/23/2025 #

New Features & Improvements #

• Added backend support for Instagram messages and media attachments
• Added backend support for Facebook Messenger message handling
• Added backend support for LINE Official Account (LINE OA) integration
• Added support for LINE unfollow events with status updates via WebSocket
• Added message forwarding to SeaChat for bot processing
• Improved default agent assignment when adding channels
• Added logs for inbound voice calls to improve debugging efficiency
• Fixed an issue where the agent status became stuck on “On the Call” during inbound calls

10/09/2025 #

New Features & Improvements #

• Fixed the error when enabling the SeaMeet feature
• Completed backend phases of Facebook Messenger integration: DB setup, settings management, and message handling
• Fixed the issue where the agent status was stuck on “on the call” during inbound ringing
• Fixed incorrect status color display during call ringing
• Improved status label wording for better clarity
• Fixed conversation display error

10/02/2025 #

New Features & Improvements #

• Added support for displaying SeaChat AI Bot’s name and reply timestamp in conversations
• Added support for assigning conversations to specific agents
• Added backend support for Bring Your Own Twilio configuration
• Added remedial logic to fix user status and end abnormal calls
• Added workspace timezone configuration to manage IVR business hours
• Fixed incorrect status color display during call ringing
• Fixed failure when exporting contact CSV files
• Fixed the contact selection issue when creating scheduled campaigns
• Fixed the incorrect calculation of unread conversation count

09/25/2025 #

New Features & Improvements #

• Improved UI feedback after sending messages in Conversations, including button and message status
• Improved stability in user status handling
• Added data fields and transmission logic to sync workspaces with SeaMeet and support audio restoration
• Added remedial logic to automatically restore agent status and end abnormal calls
• Added support for converting inbound voice calls to voicemail
• Fixed and updated the display of campaign results
• Fixed the issue where recipient numbers were not displayed correctly in the WhatsApp campaign
• Disabled the auto-retry mechanism in the campaign to improve the experience
• Updated webhook subscription settings to include call-ended and meeting-ended events

09/18/2025 #

New Features & Improvements #

• Fixed issue where calls during closed business hours were not logged
• Added agent status and duration display to the member page
• Introduced new agent status types: Wrap-up, Meal, Outbound, and Break
• Enabled backend support for assigning agents to conversations
• Added support for sending messages via WhatsApp Webhook
• Added human agent activity to the workspace analytics dashboard

09/12/2025 #

New Features & Improvements #

• Added IVR management page with voice prompt and business hour settings
• Improved outbound call timeout to prevent early disconnection
• Enabled call logging during close hours
• Added structure to track agent status duration in real time
• Improved logic to keep agent status when reconnecting within 15 minutes

Bugfix #

• Fixed issue where WhatsApp campaigns used the wrong sending number

09/04/2025 #

New Features & Improvements #

• Updated call status logs to include assigned agent name
• Increased service resource limits for CPU and memory
• Fixed user status incorrectly switching to offline after missed outbound calls
• Adjusted agent permissions for viewing the member list
• Improved outbound call timeout to prevent early disconnection

08/28/2025 #

New Features & Improvements #

• Fixed issue where user online status incorrectly switched to offline
• Fixed CSV upload failure when importing contact files
• Fixed incorrect agent presence status showing as offline
• Fixed abnormal behavior when using the Dialpad
• Fixed duplicate call log entries in SeaMeet integration
• Fixed incorrect display of total message count in WhatsApp channel

08/21/2025 #

New Features & Improvements #

• Improved workspace creation flow by making name and address optional
• Improved WhatsApp template search to support all categories
• Backend now supports contacts without phone numbers
• Improved onboarding flow and UI guidance
• Changed default UI theme from dark to light

08/18/2025 #

New Features & Improvements #

• Improved new user onboarding with a phone number application entry
• Fixed conversation sorting and updated microphone permission request behavior
• Fixed message forwarding issue from SeaX to SeaChat when no bot messages are present
• Fixed attachment display issue in forwarded messages
• Added integration between SeaX and SeaMeet for call analytics

08/07/2025 #

New Features & Improvements #

• Refined call log layout and added visibility into the responsible agent for each call
• Improved workspace list behavior to hide UI when no invitations are present
• Added user activity logging during voice calls
• Fixed the dropdown menu UI overlapping issue
• Fixed issue preventing proper hang-up of inbound calls

07/31/2025 #

New Features and Improvements #

• Improved contact label page and added conversation label feature
• Enhanced call tracking logs with status tracking functionality
• Improved phone number validation to support Argentina WhatsApp mobile number format
• Completed migration of Workspace API Key and event notification pages
• Fixed TwiML parsing error for outbound calls that caused call failures

7/24/2025 #

New Features and Improvements #

• Added auto-answer feature for incoming calls to help agents handle calls more efficiently
• Added status change logging for live agents
• Added backend support for setting agent skills and assigning corresponding IVR menus
• Improved CSV contact import to support Ctrl+M as a line terminator
• Fixed issue with blank page display in some cases

7/17/2025 #

New Features and Improvements #

• Added support for sending WhatsApp HSM campaigns with titles and multimedia files (images, documents, videos)
• Added mobile call settings for making and receiving calls
• Added a Skills page to create and assign skill groups
• Added user status overview in the member settings page
• Improved mobile interface for workspace browsing
• Fixed issue during WhatsApp binding

7/10/2025 #

New Features and Improvements #

• Added support for attaching images, documents, videos, and titles in WhatsApp campaigns.
• Added support for syncing WhatsApp bulk send messages with the SeaChat AI agent.
• Added message synchronization between SeaX and SeaChat.
• Introduced a new API to fetch all templates from the user’s Meta Business Suite.
• Fixed incorrect status display issue in phone campaigns.

7/3/2025 #

New Features and Improvements #

• Added support for sending media files via WhatsApp in a conversation
• Added support for sending MMS to US numbers in conversations
• Enabled backend support for attaching media files in WhatsApp campaigns
• Optimized campaign result CSV format and included fields for better readability
• Improved error display when WhatsApp message delivery fails
• Enhanced inbound call experience by preventing unnecessary busy-tone playback

6/26/2025 #

New Features and Improvements #

• Added a Human Agent option in number settings to automatically forward inbound calls to a live agent.
• Added a shortcut menu to quickly view “Sent” messages.
• Added detailed error messages when message delivery fails.
• Improved the alert message for failed WhatsApp delivery after 24 hours.
• Improved the outbound call flow.
• Fixed an issue where some users were occasionally unable to switch their current status.
• Backend now supports document, audio, video, and image messages on WhatsApp.

6/19/2025 #

New Features and Improvements #

• Improved contact CSV import with dynamic parsing of WhatsApp and phone number fields.
• Added a user status selection menu to help users quickly select between Available and Away.
• Improved the onboarding flow for first-time WhatsApp setup.
• Fixed an issue where the sidebar failed to navigate to the portal.
• Fixed an issue that caused incoming calls to fail and play an error message.

6/12/2025 #

New Features and Improvements #

• Improved the display of contact search results in the dialpad.
• Inbound calls will now automatically cycle through available agents if unanswered for 10 seconds.
• Fixed an issue where making calls after entering from the workspace list view could result in an error.
• Fixed a bug that prevented WhatsApp Only plan users from accessing services until the subscription end date after cancellation.
• Fixed a plan-switching display issue when accessing the subscription page via certain links.
• Optimized conversation sorting and improved performance.
• Fixed occasional CSV upload failures.
• Fixed an issue where the SeaChat bot failed to send WhatsApp template messages.

6/5/2025 #

New Features and Improvements #

• Adjusted conversation sorting logic to prioritize the latest inbound message.

6/1/2025 #

New Features and Improvements #

• Added WhatsApp support check before workspace import/export.
• Supported importing contact with WhatsApp fields.
• Enabled contact search in dialpad with matched contact names displayed.
• Allowed use of dialpad during active calls for input.
• Updated plan descriptions on the product landing page.
• Enhanced error messages when WhatsApp campaign sending fails.
• Filtered WhatsApp Business template with headers.
• Disabled call recording for outbound calls via dialpad.
• Adjusted WhatsApp template limit to 200.

5/22/2025 #

New Features & Improvements #

• Removed the deprecated Call Analysis tab.
• Fixed issue where outbound calls couldn’t be canceled before being answered.
• Resolved issue where inbound calls did not trigger the dial pad.
• Adjusted height of the template editor.
• Fixed a bug where expired data caused call reception to fail.

5/15/2025 #

New Features and Improvements #

• Added detection for authorized recording devices when launching SeaX.
• Automatically fills in the default device when SeaX starts.
• Automatically sets human agent status to offline when websocket disconnects, and restores it to online upon reconnection.

5/6/2025 #

New Features and Improvements #

• Updated the call logs list.
• Fixed an issue where empty chats were generated when creating new contacts.
• Resolved a memory leak issue.
• Fixed Twilio sub-account verification errors.

4/24/2025 #

New Features and Improvements #

• Optimized performance for bulk message sending.
• Synchronized phone_capability with SeaContact.

4/10/2025 #

New Features and Improvements #

• Fixed issue where WhatsApp message templates could not be retrieved.
• Fixed issue preventing message updates in SeaContact.

4/2/2025 #

New Features and Improvements #

• Updated DNC keywords for Spanish.
• Fixed missing plan title issue in the pricing section.
• Enhanced outbound and inbound calling via dialpad.
• Improved outbound call functionality via AI Agent.

3/27/2025 #

New Features and Improvements #

• Updated “Keywords and Auto-replies” to support WhatsApp messages.
• Fixed an issue with DNC keywords.
• Updated chatbot bubble title.
• Added product chatbot to the landing page.

3/20/2025 #

New Features and Improvements #

• Fixed the application process and procedure for purchasing numbers.

3/13/2025 #

New Features and Improvements #

• Adjusted the display of failed WhatsApp campaigns to show failure reasons for all messages.
• Enabled WhatsApp message template activation.
• Fixed an issue causing errors in the campaign initiation process.

3/04/2025 #

New Features and Improvements #

• MMS now correctly displays images in the conversation window.
• Fixed timestamp errors caused by daylight saving time adjustments.
• Fixed an issue where phone numbers were required to start with a “+”.

2/27/2025 #

New Features and Improvements #

• Displayed MegaSend count in the list.
• Added timestamp logging for label matching.
• Fixed an issue where the contact field no longer checks for case sensitivity.

2/20/2025 #

New Features and Improvements #

• Added MegaSend feature.
• Implemented Do Not Contact label check during MegaSend.
• Fixed an issue where loading the AI agent list took too long.

2/13/2025 #

New Features and Improvements #

• Integrated SeaChat with WhatsApp Business Platform, enabling synchronization of WhatsApp Business messages to SeaChat.
• Added AI agent assignment for WhatsApp at the numbers page, with the ability to take over or reactivate conversations from SeaX.
• Added campaign failed status for WhatsApp campaign cards when campaign delivery fails.

2/6/2025 #

New Features and Improvements #

• Added contact search functionality to the dial pad.
• Fixed the timing of success and failure notifications for contact uploads.

1/22/2025 #

New Features and Improvements #

• Added options to select “Input Device” and “Output Device” in the dial pad.
• Adjusted the display of “Unverified Numbers” in the WhatsApp Business Platform number list.
• Updated phone call display icons.

1/16/2025 #

New Features and Improvements #

• Introduced call logs list displaying call outcomes for inbound and outbound calls.
• Updated campaign and channel icons for the WhatsApp Business Platform.

1/9/2025 #

New Features and Improvements #

• Fixed an issue requiring double API calls for Webhook campaigns to trigger.
• Corrected data reporting errors in campaign cards.
• Removed the mandatory name field requirement for contact entries.

1/2/2025 #

New Features and Improvements #

• Added functionality to answer inbound calls and make outbound calls via the dial pad.
• Fixed inaccuracies in the recipient count displayed on activity cards.
• Corrected text content on campaign cards.
• Adjusted reply rate calculations for sent campaigns.
• Fixed navigation issues in the WhatsApp Business Platform message template steps.

12/5/2024 #

Bugfix #

• Fixed an issue causing errors when generating new conversations

11/14/2024 #

New Features and Improvements #

• Synchronized status displays for live agent interventions in conversations
• Updated billing breakdown
• Removed Chinese-language bot from the landing page

11/7/2024 #

New Features and Improvements #

• Renamed “Memory” feature to “Extraction”
• Fixed issue with WhatsApp Business Platform where country codes lacked “+” sign

10/31/2024 #

New Features and Improvements #

• Added support for binding WhatsApp Business Platform accounts and sending/receiving messages.
• Updated enable and disabled statuses for AI agent on individual numbers.
• Enhanced retrieval of AI assistant responses to queries.

10/24/2024 #

New Features and Improvements #

• Added batch deletion for multiple labels.
• Optimized behavior logic across options when editing numbers.

Bugfix #

• Fixed issues with auto label.

10/03/2024 #

New Features and Performance Optimization #

• Added dynamic loading for WhatsApp messages to avoid errors from loading too many messages.

Bugfix #

• Added a feature allowing cancel campaigns from the SeaX customer support.
• Fixed issue where “unsent messages” caused the conversations to display as blank.
• Fixed issue where SMS campaign end time was earlier than the start time.

09/26/2024 #

New Features and Performance Optimization #

• Added WhatsApp and Omni-Channel pricing plans.
• Updated plan descriptions on the landing page.
• Implemented a mechanism to prevent duplicate campaign bookings.

09/12/2024 #

New Features and Performance Optimization #

• Added the “Business Caller ID” binding feature, allowing purchased numbers to be linked with verified “Business Caller IDs” for outbound calls.
• Introduced dynamic loading for WhatsApp messages to improve overall loading efficiency and user experience.
• Added a history log for purchased numbers.
• Conversations with deleted contacts are retained and linked when contacts are re-added.

Bugfix #

• Fixed the issue where AI agents failed to handle incoming calls.

09/05/2024 #

New Features and Performance Optimization #

• Updated the SeaX product landing page and URL.
• Introduced user registration and login processes.
• New users can create workspaces independently.
• Added the ability to forward numbers to other specified numbers.

08/22/2024 #

New Features and Performance Optimization #

• Added the feature to purchase phone numbers.
• Introduced error checking and prompts for Excel uploads.
• Added a new use case for Excel uploads, allowing batch message sending to contacts via Excel.
• Introduced background loading for WhatsApp messages to speed up message loading.

Bugfix #

• Fixed the issue with unread message count display.

07/17/2024 #

Bugfix #

• Fixed filtering for “unread” and “replied” messages in conversations

06/27/2024 #

Bugfix #

• Fixed formatting issues with Canadian numbers.
• Resolved the issue where the count of unread messages was incorrect.
• Corrected the display issue for sending times in bulk messaging campaigns.
• Ensured the last unread message is properly displayed.
• Fixed the problem where the conversation thread would jump back to a specific conversation during loading.

06/20/2024 #

Bugfix #

• Added a “Loading” status effect when setting up mass messaging campaigns to prevent multiple creation clicks.
• Disabled Twilio AMD detection to speed up AI customer service interactions.
• Fixed the issue where workspace icons could not be replaced.
• Fixed errors in contact uploads.

06/13/2024 #

New Feature #

• Added “Members” sorting functionality - Sort by account email, username, permissions, etc.

06/06/2024 #

New Feature #

• Help Desk - Users can chat with the support bot anytime for assistance.
• Contact Support - Users can book support sessions via Hubspot for help.
• WhatsApp Fix - Users can edit phone numbers on the contact page.

05/02/2024 #

New Feature #

• Added WhatsApp Channel: Bind WhatsApp numbers and send WhatsApp messages via SeaX.

03/28/2024 #

Enhancement #

• Enhanced SeaX campaign icon: display whether the campaign is sent instantly or scheduled.

Bugfix #

• Fix bugs on widget experience, including adding a test widget button, enabling country code search in the form, adding a scroll bar to the form, and implementing URL checking.

03/14/2024 #

New Feature #

• Added translation to the Plan Description.

Bugfix #

• Rectified the disappearance of the “Edit Contact’s add label” button.
• Addressed the issue with the campaign page getting stuck when there are no campaigns.

03/07/2024 #

New Feature #

• Webchat widget: Adding agent icon to popup message

Bugfix #

• Fix the 404 error message popup
• Adjusted widget color settings. User reply messages and checkboxes will align with the main color.

02/01/2024 #

New Feature #

• Schedule send to a single contact

01/25/2024 #

New Feature #

• Add support for viewing Scheduled Campaigns