SeaX Release History

6/5/2025

New Features and Improvements
  • Adjusted conversation sorting logic to prioritize the latest inbound message.

6/1/2025

New Features and Improvements
  • Added WhatsApp support check before workspace import/export.
  • Supported importing contact with WhatsApp fields.
  • Enabled contact search in dialpad with matched contact names displayed.
  • Allowed use of dialpad during active calls for input.
  • Updated plan descriptions on the product landing page.
  • Enhanced error messages when WhatsApp campaign sending fails.
  • Filtered WhatsApp Business template with headers.
  • Disabled call recording for outbound calls via dialpad.
  • Adjusted WhatsApp template limit to 200.

5/22/2025

New Features and Improvements
  • Removed the deprecated Call Analysis tab.
  • Fixed issue where outbound calls couldn’t be canceled before being answered.
  • Resolved issue where inbound calls did not trigger the dial pad.
  • Adjusted height of the template editor.
  • Fixed a bug where expired data caused call reception to fail.

5/15/2025

New Features and Improvements
  • Added detection for authorized recording devices when launching SeaX.
  • Automatically fills in the default device when SeaX starts.
  • Automatically sets human agent status to offline when websocket disconnects, and restores it to online upon reconnection.

5/6/2025

New Features and Improvements
  • Updated the call logs list.
  • Fixed an issue where empty chats were generated when creating new contacts.
  • Resolved a memory leak issue.
  • Fixed Twilio sub-account verification errors.

4/24/2025

New Features and Improvements
  • Optimized performance for bulk message sending.
  • Synchronized phone_capability with SeaContact.

4/10/2025

New Features and Improvements
  • Fixed issue where WhatsApp message templates could not be retrieved.
  • Fixed issue preventing message updates in SeaContact.

4/2/2025

New Features and Improvements
  • Updated DNC keywords for Spanish.
  • Fixed missing plan title issue in the pricing section.
  • Enhanced outbound and inbound calling via dialpad.
  • Improved outbound call functionality via AI Agent.

3/27/2025

New Features and Improvements
  • Updated “Keywords and Auto-replies” to support WhatsApp messages.
  • Fixed an issue with DNC keywords.
  • Updated chatbot bubble title.
  • Added product chatbot to the landing page.

3/20/2025

New Features and Improvements
  • Fixed the application process and procedure for purchasing numbers.

3/13/2025

New Features and Improvements
  • Adjusted the display of failed WhatsApp campaigns to show failure reasons for all messages.
  • Enabled WhatsApp message template activation.
  • Fixed an issue causing errors in the campaign initiation process.

3/04/2025

New Features and Improvements
  • MMS now correctly displays images in the conversation window.
  • Fixed timestamp errors caused by daylight saving time adjustments.
  • Fixed an issue where phone numbers were required to start with a “+”.

2/27/2025

New Features and Improvements
  • Displayed MegaSend count in the list.
  • Added timestamp logging for label matching.
  • Fixed an issue where the contact field no longer checks for case sensitivity.

2/20/2025

New Features and Improvements
  • Added MegaSend feature.
  • Implemented Do Not Contact label check during MegaSend.
  • Fixed an issue where loading the AI agent list took too long.

2/13/2025

New Features and Improvements
  • Integrated SeaChat with WhatsApp Business Platform, enabling synchronization of WhatsApp Business messages to SeaChat.
  • Added AI agent assignment for WhatsApp at the numbers page, with the ability to take over or reactivate conversations from SeaX.
  • Added campaign failed status for WhatsApp campaign cards when campaign delivery fails.

2/6/2025

New Features and Improvements
  • Added contact search functionality to the dial pad.
  • Fixed the timing of success and failure notifications for contact uploads.

1/22/2025

New Features and Improvements
  • Added options to select “Input Device” and “Output Device” in the dial pad.
  • Adjusted the display of “Unverified Numbers” in the WhatsApp Business Platform number list.
  • Updated phone call display icons.

1/16/2025

New Features and Improvements
  • Introduced call logs list displaying call outcomes for inbound and outbound calls.
  • Updated campaign and channel icons for the WhatsApp Business Platform.

1/9/2025

New Features and Improvements
  • Fixed an issue requiring double API calls for Webhook campaigns to trigger.
  • Corrected data reporting errors in campaign cards.
  • Removed the mandatory name field requirement for contact entries.

1/2/2025

New Features and Improvements
  • Added functionality to answer inbound calls and make outbound calls via the dial pad.
  • Fixed inaccuracies in the recipient count displayed on activity cards.
  • Corrected text content on campaign cards.
  • Adjusted reply rate calculations for sent campaigns.
  • Fixed navigation issues in the WhatsApp Business Platform message template steps.
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