SeaX Release History

6/26/2025

New Features and Improvements
  • Added a Human Agent option in number settings to automatically forward inbound calls to a live agent.
  • Added a shortcut menu to quickly view “Sent” messages.
  • Added detailed error messages when message delivery fails.
  • Improved the alert message for failed WhatsApp delivery after 24 hours.
  • Improved the outbound call flow.
  • Fixed an issue where some users were occasionally unable to switch their current status.
  • Backend now supports document, audio, video, and image messages on WhatsApp.

6/19/2025

New Features and Improvements
  • Improved contact CSV import with dynamic parsing of WhatsApp and phone number fields.
  • Added a user status selection menu to help users quickly select between Available and Away.
  • Improved the onboarding flow for first-time WhatsApp setup.
  • Fixed an issue where the sidebar failed to navigate to the portal.
  • Fixed an issue that caused incoming calls to fail and play an error message.

6/12/2025

New Features and Improvements
  • Improved the display of contact search results in the dialpad.
  • Inbound calls will now automatically cycle through available agents if unanswered for 10 seconds.
  • Fixed an issue where making calls after entering from the workspace list view could result in an error.
  • Fixed a bug that prevented WhatsApp Only plan users from accessing services until the subscription end date after cancellation.
  • Fixed a plan-switching display issue when accessing the subscription page via certain links.
  • Optimized conversation sorting and improved performance.
  • Fixed occasional CSV upload failures.
  • Fixed an issue where the SeaChat bot failed to send WhatsApp template messages.

6/5/2025

New Features and Improvements
  • Adjusted conversation sorting logic to prioritize the latest inbound message.

6/1/2025

New Features and Improvements
  • Added WhatsApp support check before workspace import/export.
  • Supported importing contact with WhatsApp fields.
  • Enabled contact search in dialpad with matched contact names displayed.
  • Allowed use of dialpad during active calls for input.
  • Updated plan descriptions on the product landing page.
  • Enhanced error messages when WhatsApp campaign sending fails.
  • Filtered WhatsApp Business template with headers.
  • Disabled call recording for outbound calls via dialpad.
  • Adjusted WhatsApp template limit to 200.

5/22/2025

New Features and Improvements
  • Removed the deprecated Call Analysis tab.
  • Fixed issue where outbound calls couldn’t be canceled before being answered.
  • Resolved issue where inbound calls did not trigger the dial pad.
  • Adjusted height of the template editor.
  • Fixed a bug where expired data caused call reception to fail.

5/15/2025

New Features and Improvements
  • Added detection for authorized recording devices when launching SeaX.
  • Automatically fills in the default device when SeaX starts.
  • Automatically sets human agent status to offline when websocket disconnects, and restores it to online upon reconnection.

5/6/2025

New Features and Improvements
  • Updated the call logs list.
  • Fixed an issue where empty chats were generated when creating new contacts.
  • Resolved a memory leak issue.
  • Fixed Twilio sub-account verification errors.

4/24/2025

New Features and Improvements
  • Optimized performance for bulk message sending.
  • Synchronized phone_capability with SeaContact.

4/10/2025

New Features and Improvements
  • Fixed issue where WhatsApp message templates could not be retrieved.
  • Fixed issue preventing message updates in SeaContact.

4/2/2025

New Features and Improvements
  • Updated DNC keywords for Spanish.
  • Fixed missing plan title issue in the pricing section.
  • Enhanced outbound and inbound calling via dialpad.
  • Improved outbound call functionality via AI Agent.

3/27/2025

New Features and Improvements
  • Updated “Keywords and Auto-replies” to support WhatsApp messages.
  • Fixed an issue with DNC keywords.
  • Updated chatbot bubble title.
  • Added product chatbot to the landing page.

3/20/2025

New Features and Improvements
  • Fixed the application process and procedure for purchasing numbers.

3/13/2025

New Features and Improvements
  • Adjusted the display of failed WhatsApp campaigns to show failure reasons for all messages.
  • Enabled WhatsApp message template activation.
  • Fixed an issue causing errors in the campaign initiation process.

3/04/2025

New Features and Improvements
  • MMS now correctly displays images in the conversation window.
  • Fixed timestamp errors caused by daylight saving time adjustments.
  • Fixed an issue where phone numbers were required to start with a “+”.

2/27/2025

New Features and Improvements
  • Displayed MegaSend count in the list.
  • Added timestamp logging for label matching.
  • Fixed an issue where the contact field no longer checks for case sensitivity.

2/20/2025

New Features and Improvements
  • Added MegaSend feature.
  • Implemented Do Not Contact label check during MegaSend.
  • Fixed an issue where loading the AI agent list took too long.

2/13/2025

New Features and Improvements
  • Integrated SeaChat with WhatsApp Business Platform, enabling synchronization of WhatsApp Business messages to SeaChat.
  • Added AI agent assignment for WhatsApp at the numbers page, with the ability to take over or reactivate conversations from SeaX.
  • Added campaign failed status for WhatsApp campaign cards when campaign delivery fails.

2/6/2025

New Features and Improvements
  • Added contact search functionality to the dial pad.
  • Fixed the timing of success and failure notifications for contact uploads.

1/22/2025

New Features and Improvements
  • Added options to select “Input Device” and “Output Device” in the dial pad.
  • Adjusted the display of “Unverified Numbers” in the WhatsApp Business Platform number list.
  • Updated phone call display icons.

1/16/2025

New Features and Improvements
  • Introduced call logs list displaying call outcomes for inbound and outbound calls.
  • Updated campaign and channel icons for the WhatsApp Business Platform.

1/9/2025

New Features and Improvements
  • Fixed an issue requiring double API calls for Webhook campaigns to trigger.
  • Corrected data reporting errors in campaign cards.
  • Removed the mandatory name field requirement for contact entries.

1/2/2025

New Features and Improvements
  • Added functionality to answer inbound calls and make outbound calls via the dial pad.
  • Fixed inaccuracies in the recipient count displayed on activity cards.
  • Corrected text content on campaign cards.
  • Adjusted reply rate calculations for sent campaigns.
  • Fixed navigation issues in the WhatsApp Business Platform message template steps.

12/5/2024

Bugfix
  • Fixed an issue causing errors when generating new conversations

11/14/2024

New Features and Improvements
  • Synchronized status displays for live agent interventions in conversations
  • Updated billing breakdown
  • Removed Chinese-language bot from the landing page

11/7/2024

New Features and Improvements
  • Renamed “Memory” feature to “Extraction”
  • Fixed issue with WhatsApp Business Platform where country codes lacked “+” sign

10/31/2024

New Features and Improvements
  • Added support for binding WhatsApp Business Platform accounts and sending/receiving messages.
  • Updated enable and disabled statuses for AI agent on individual numbers.
  • Enhanced retrieval of AI assistant responses to queries.

10/24/2024

New Features and Improvements
  • Added batch deletion for multiple labels.
  • Optimized behavior logic across options when editing numbers.
Bugfix
  • Fixed issues with auto label.

10/03/2024

New Features and Performance Optimization
  • Added dynamic loading for WhatsApp messages to avoid errors from loading too many messages.
Bugfix
  • Added a feature allowing cancel campaigns from the SeaX customer support.
  • Fixed issue where “unsent messages” caused the conversations to display as blank.
  • Fixed issue where SMS campaign end time was earlier than the start time.

09/26/2024

New Features and Performance Optimization
  • Added WhatsApp and Omni-Channel pricing plans.
  • Updated plan descriptions on the landing page.
  • Implemented a mechanism to prevent duplicate campaign bookings.

09/12/2024

New Features and Performance Optimization
  • Added the “Business Caller ID” binding feature, allowing purchased numbers to be linked with verified “Business Caller IDs” for outbound calls.
  • Introduced dynamic loading for WhatsApp messages to improve overall loading efficiency and user experience.
  • Added a history log for purchased numbers.
  • Conversations with deleted contacts are retained and linked when contacts are re-added.
Bugfix
  • Fixed the issue where AI agents failed to handle incoming calls.

09/05/2024

New Features and Performance Optimization
  • Updated the SeaX product landing page and URL.
  • Introduced user registration and login processes.
  • New users can create workspaces independently.
  • Added the ability to forward numbers to other specified numbers.

08/22/2024

New Features and Performance Optimization
  • Added the feature to purchase phone numbers.
  • Introduced error checking and prompts for Excel uploads.
  • Added a new use case for Excel uploads, allowing batch message sending to contacts via Excel.
  • Introduced background loading for WhatsApp messages to speed up message loading.
Bugfix
  • Fixed the issue with unread message count display.

07/17/2024

Bugfix
  • Fixed filtering for “unread” and “replied” messages in conversations

06/27/2024

Bugfix
  • Fixed formatting issues with Canadian numbers.
  • Resolved the issue where the count of unread messages was incorrect.
  • Corrected the display issue for sending times in bulk messaging campaigns.
  • Ensured the last unread message is properly displayed.
  • Fixed the problem where the conversation thread would jump back to a specific conversation during loading.

06/20/2024

Bugfix
  • Added a “Loading” status effect when setting up mass messaging campaigns to prevent multiple creation clicks.
  • Disabled Twilio AMD detection to speed up AI customer service interactions.
  • Fixed the issue where workspace icons could not be replaced.
  • Fixed errors in contact uploads.

06/13/2024

New Feature
  • Added “Members” sorting functionality - Sort by account email, username, permissions, etc.

06/06/2024

New Feature
  • Help Desk - Users can chat with the support bot anytime for assistance.
  • Contact Support - Users can book support sessions via Hubspot for help.
  • WhatsApp Fix - Users can edit phone numbers on the contact page.

05/02/2024

New Feature
  • Added WhatsApp Channel: Bind WhatsApp numbers and send WhatsApp messages via SeaX.

03/28/2024

Enhancement
  • Enhanced SeaX campaign icon: display whether the campaign is sent instantly or scheduled.
Bugfix
  • Fix bugs on widget experience, including adding a test widget button, enabling country code search in the form, adding a scroll bar to the form, and implementing URL checking.

03/14/2024

New Feature
  • Added translation to the Plan Description.
Bugfix
  • Rectified the disappearance of the “Edit Contact’s add label” button.
  • Addressed the issue with the campaign page getting stuck when there are no campaigns.

03/07/2024

New Feature
  • Webchat widget: Adding agent icon to popup message
Bugfix
  • Fix the 404 error message popup
  • Adjusted widget color settings. User reply messages and checkboxes will align with the main color.

02/01/2024

New Feature
  • Schedule send to a single contact
SeaX - Send scheduled message to single contact

01/25/2024

New Feature
  • Add support for viewing Scheduled Campaigns
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